The Kabul times, Afghanistan Trustable News Agency.

Digital transformation; a need for improvement public service delivery in country

In today’s rapidly evolving digital landscape, transforming public service delivery has become an important agenda for governments around the world. Integrating new technologies and disruptive models has enabled public management bodies to efficiently manage a wide range of governance, from transportation and public services to urban security and health control. This shift towards digitization aims to improve public service delivery by harnessing the power of technology, data, and connectivity. By embracing digitization, governments can simplify and automate processes, improve efficiency and effectiveness, and enhance the overall citizen experience. In addition to these benefits, digital transformation in the public sector requires governments to manage citizen expectations and create value in digital services. Digital government strategies are fundamental in modernizing the public sector. These strategies help identify and develop the organizational structures needed to support digitization efforts, build effective ways to interact with citizens and businesses and reduce costs and layers of organizational business processes. Digital government lar jurisdiction. Digitization programs in the public sector cover a diverse array of operations with the goal of enhancing service delivery, efficiency, and design to attain transparency and citizen satisfaction. To achieve successful digitization initiatives, governments must adopt new ways of working with stakeholders, implement new service delivery practices, and create effective strategies to engage with the market. Digital transformation in the public sector has become a focal point for governments around the world. Integrating digital technologies and reforming processes have been identified as critical to improving public service delivery and governance. In conclusion, digital transformation is necessary for local governments to improve public service delivery and governance. It is time that the Islamic Emirate should invest in the digital skills and capabilities of its workforce. In the meantime, local governments in provinces should focus on developing strong leadership and effective governance mechanisms to drive digital transformation initiatives. In addition, global governments should create strong regulations and legal frameworks to guide and govern digital transformation. Digital transformation plays a pivotal role in shaping citizens’ evaluations of public service delivery. The implementation of digital technologies has a profound impact on how citizens perceive and interact with public services. Understanding the implications of digital transformation on public service delivery is essential for governments aiming to enhance their service quality and efficiency. In Afghanistan, for example, the Tazkira has been a key identity document providing proof of nationality and residence for over 100 years. This traditional paperbased document system has changed significantly, reflecting the country’s move toward modernization. Afghan National ID Tazkira currently known as eTazkira was launched in May 2018. This change aimed to increase security and facilitate access to essential digital services. The digital identity card, compliant with international standards, not only ensures identity data accuracy but also incorporates biometrics. Academic research has revealed that during the last twenty years, Afghanistan has been transformed through e-services with different governmental and nongovernmental organizations carrying out projects in numerous sectors. With the Islamic Emirate takeover, efforts have been further made to go for digital transformation as corruption has been reduced by this digital transformation leading to accountability and transparency across the country. Afghanistan’s e-Tazkira program represents a remarkable shift to digital identity, which guarantees improved safety and modernized access to services. This transition signifies progress in the country. The program has made significant contributions towards combating corruption as well as promoting transparency in governance in the country. According to information provided by the country’s National Statistics and Information Authority (NSIA) regulatory body of identity cards, over 400,000 electronic national identity cards (eTazkira) have been distributed during the past month alone, including more than 53,000 in Kabul. Afghanistan has stepped up and made efforts toward modernization and there are hopes that all public service delivery will be modernized and digitized in coming years. In conclusion, the digitization of government services, particularly through e-government initiatives, has been highlighted as a key driver for economic prosperity and sustainable development. E-government models facilitate efficient interactions between governments and citizens, address societal challenges, and promote inclusivity in service delivery. Embracing e-government can lead to improved governance practices and better service accessibility for all segments of the population. Mukhtar Safi

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The Kabul times, Afghanistan Trustable News Agency.